Tryptonight Refund and Return Policy

At Tryptonight, our goal is to provide you with top-quality mushroom products that meet your expectations in every way. We understand that occasionally, issues may arise, and we want to make sure that our refund and return policy is as clear and fair as possible for all our customers. Please review the guidelines below to understand how we handle returns and refunds, and how to initiate the process if you believe you have received a defective product.

Eligibility for Refunds and Returns

Refunds and returns at Tryptonight are strictly limited to products that are found to be defective or damaged. We take quality control very seriously and strive to ensure that every product that leaves our facility is in perfect condition. However, if you receive a product that does not meet our quality standards, we will do our best to make it right.

• Defective or Bad Products Only: Refunds and returns are only granted for defective or bad products. Claims such as “not feeling it” or the product not meeting personal expectations are not considered valid reasons for a return. The effects of our mushroom products can vary from person to person, and this does not qualify as a defect.
• 7-Day Return Window: You must report the issue to us within 7 days of the product’s delivery date. Returns or refund requests made after this period will not be accepted.
• Usage Restrictions: If more than 1/3 of the product has been consumed, it will no longer be eligible for a return or refund. We require that the majority of the product remains unused to properly assess any defects or quality issues.
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Initiating the Return Process

If you believe you have received a defective or bad product that meets the criteria outlined above, please follow these steps to initiate the return or refund process:

1. Contact Us Promptly: Reach out to our customer service team as soon as you discover an issue with your product. The quicker we are notified, the sooner we can begin the return process.
2. Provide Detailed Information: Please provide as much detail as possible about the problem, including a description of the defect and photographs of the product. Our team will review the details to determine the next steps.
3. Return Instructions: If your return request is approved, we will provide you with detailed instructions on how to return the defective product to us. Please follow these instructions carefully to ensure a smooth process.
4. Refund Processing: Once we receive the returned product and confirm the defect, we will process your refund. Refunds are typically processed within 5-7 business days.
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Important Considerations

• “Not Feeling It” Is Not a Valid Reason: The effects of our mushroom products can vary significantly from person to person. Refunds will not be issued for reasons such as “not feeling it” or if you believe the product did not meet your personal expectations in terms of potency or experience.
• Shipping Costs: Shipping costs for returning a product are the responsibility of the customer unless the return is due to a mistake on our part.
• Final Sale Items: Some products may be listed as final sale and will not be eligible for returns or refunds. Please check the product description before making a purchase.
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Our Commitment to Quality

At Tryptonight, your satisfaction is our priority, and we aim to ensure that every product meets our high standards. We appreciate your understanding of our policy as we work to provide you with the best possible experience.

Thank you for choosing Tryptonight. We look forward to continuing to serve you with high-quality mushroom products that meet your needs and expectations!